Lost coins on Polo - sold my coins (XCP) on a Stop limit order but my bitcoin balance has not updated

I logged in today and tried to sell my XCP coins normally but the timer icon just kept continuing indefinitely. Eventually I tried using a stop limit order which appears to have gone through but the bitcoins have not arrived. I am now missing around $300. I have seen this happen to others, so I am hoping someone from Polo can tag my ticket #210440 and pass it to an engineer. Or any advice on what to do from others who have experienced this problem? Thanks

submitted by /u/mrelephant77
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