Firstly, this is not an attack on Poloniex. They are a solid company who have a proven record of taking care of their customers even when the unexpected happens. However, recent issues arent being treated with the urgency that they should and we customers are suffering, as I will detail below... Poloniex have had a massive increase in users in the past few months, as I'm sure all traders who use them here are aware. With that has come some growing pains for Poloniex, but unfortunately most of that pain has been felt by their customers. Some of them are quite concerning: Missing balances and other issues, slow resolution. Tickets regarding missing coins, trapped funds, inability to process withdrawals etc are taking anywhere over 10 days to resolve. Poloniex still claim on their homepage: "All support tickets resolved promptly and with care" Meanwhile in the 'trollbox' chat you see many users complaining of 10, 20 day delays. 3 weeks is not exactly "pr...